Open Positions
(Philippines)
GROW WITH US!
We are expanding our team with talented Virtual Assistants from various disciplines to work onsite at our Ortigas City office. If you’re organized, tech-savvy, and passionate about helping businesses thrive, we want you on our team!
Job Responsibilities:
As a Virtual Assistant, you will be working onsite at our Ortigas City office and supporting our clients by handling tasks that may include but are not limited to:
– Administrative Support: Scheduling, managing calendars, email handling, and document preparation.
– Customer Service: Responding to customer inquiries via email, chat, or voice channels.
– Social Media Management: Content creation, scheduling, and engagement tracking across platforms.
– Data Entry & Research: Organizing, managing, and analyzing data for business insights.
– Project Management Support: Assisting in the coordination and management of client projects.
– Accounting & Bookkeeping: Managing invoices, payments, and financial records.
– IT Support & Website Maintenance: Providing IT support and maintaining websites for small businesses.
– Marketing Support: Assisting with digital marketing tasks such as email campaigns, content creation, and lead generation.
Qualifications:
– Proven experience as a Virtual Assistant or in a similar role.
– Strong organizational skills with attention to detail.
– Proficiency in MS Office, Google Workspace, and relevant tools.
– Excellent communication skills (both written and verbal).
– Ability to multitask and manage time effectively.
– Ability to adapt to various industries and client needs.
– Experience in one or more of the following fields: administration, marketing, IT, accounting, customer service, or project management is a plus.
Why Work with SuccessLink Outsourcing?
– Work onsite in a collaborative and dynamic environment.
– Opportunity to work with diverse clients from various industries.
– Room for career growth within a fast-paced company.
– Competitive salary and performance-based incentives.
– Convenient Ortigas City location with a supportive team culture.
How to Apply:
If you’re ready to take on a rewarding career with SuccessLink Outsourcing, send your resume and a brief cover letter highlighting your relevant experience. Please include “Onsite VA Application – [Your Specialty]” in the subject line.
Application Deadline: Open until filled
Customer Service Representative (Voice and Non-Voice)
Applicants must be located in the Philippines (Metro Manila)
Please submit all applications to liza@sl-outsourcing.com with your resume and the subject heading Customer Service Representative.
Job Description:
Are you a results-driven individual with a passion for delivering excellent customer service through both voice and non-voice channels? If you thrive in a dynamic, goal-oriented environment and enjoy helping clients resolve their financial situations, we invite you to join us as a Customer Service Representative (Voice and Non-Voice with Collections Background) in the debt resolution industry.
Key Responsibilities:
- Handle inbound and outbound voice calls with clients, creditors, and third parties, addressing inquiries, concerns, and collection-related issues.
- Respond to non-voice channels such as email, chat, and messaging platforms, ensuring prompt and accurate communication with clients.
- Conduct welcome calls to new active clients enrolled in our debt resolution programs.
- Provide regular updates to clients on their account status and progress in both voice and non-voice formats.
- Upload, manage, and update necessary client documents into the database.
- Handle and resolve client concerns, disputes, and requests through both phone and written communication.
- Assign accounts to Legal Negotiators and assist with client communication regarding negotiations and settlements via both voice and non-voice platforms.
- Monitor, record, summarize, and report call and non-voice interaction details to ensure accurate documentation.
- Maintain accurate and up-to-date client accounts and contact data across both internal and web databases.
- Identify and report any irregularities affecting operations to your immediate superior.
- Perform additional duties as assigned by the immediate superior.
Requirements:
- College degree or equivalent customer service experience.
- Minimum of 2 years of experience in U.S. collections, financial accounts, or related fields.
- Familiarity with Salesforce CRM is an advantage.
- Strong verbal and written communication skills in English, with a professional and engaging telephone and written manner.
- Experience handling both voice (calls) and non-voice (email, chat, messaging) interactions.
- B2C collections experience preferred.
- Analytical, detail-oriented, and highly organized.
- Self-motivated, resilient, and persistent in achieving goals.
- Willing to work on-site and in a graveyard shift schedule.
- Proficient in Microsoft Office products (Word, Excel, Outlook).
Contact
888-276-1670 (Pacific Time)
888-BPO-1670 (Pacific Time)
