SuccessLink Outsourcing is your destination for offshore and nearshore services tailored to meet your business needs. From comprehensive back office to front office services, including project-based solutions, we offer a wide array of options to support your operations and drive growth. Our offshore and nearshore services are designed to optimize efficiency and enhance productivity, ensuring seamless operations regardless of your geographical location. If you don’t find exactly what you’re looking for, don’t hesitate to contact us for more customized solutions. At SuccessLink Outsourcing, we’re committed to delivering excellence and exceeding your expectations every step of the way.
CUSTOMER SERVICE SUPPORT
VOICE
From inbound to outbound voice process, SuccessLink Outsourcing has got you covered. Our inbound voice process can be built around your brand’s sales, marketing and customer services needs. Whether it’s handling orders and payment or providing product and tech support, you can count on our highly trained agents to deliver outstanding customer experience.
Our outbound voice process can help you achieve your sales, lead generation, and telemarketing objectives. You can also leverage our outbound voice process for contact list updates, debt collection and market research.
NON-VOICE
We can also respond to customer queries and customer engagement through chat, SMS and email. Equipped with excellent writing and problem skills, you can count on our staff to get quality tasks done in these areas
Chat Support
Customers ask their queries through either the live chat option or social media messages
Email Support
Processing queries sent through email and sending a suitable reply
BILLING AND COLLECTIONS
Our billing and collections services can help boost your revenue flow, while improving billing accuracy and industry compliance. We offer cost-effective and cost-efficient solutions through the following services:
Bill review
Review bills for accuracy and compliance
Payment posting
Post payments received into accounting software systems
Collections management
Manage communications with clients with delinquent accounts
VIRTUAL ASSISTANT
We provide administrative support and assistance to individuals or businesses remotely. The role involves a diverse range of tasks aimed at streamlining operations, increasing efficiency, and freeing up time for the employer to focus on core responsibilities.
Email and Calendar management
Appointment Setting
Transcription Services
File and Document Management
DATA ENTRY AND PROCESSING
Our trained typists and coders can handle your company’s most time consuming and tedious task – data entry. With their extensive experience in data management, you can be sure that your data-related tasks are handled with accuracy and efficiency.
CUSTOMIZE SOLUTIONS
Every business is unique. And so are its challenges. Which is why we provide customized solutions to our clients; one that’s designed around their specific needs. From onboarding a new client, we take time to understand their business processes and workflow. Together, we find the best fit for our client’s internal business practice while providing support for a seamless transition plan to ensure success
Contact
888-276-1670
888-BPO-1670