FAQs

What is outsourcing?

 Outsourcing is the delegation of specific business functions or processes to a third-party service provider, rather than handling them in-house, allowing the company to focus on its core competencies.

Why should we consider outsourcing? 

Outsourcing can offer numerous benefits, including cost savings, access to specialized skills and expertise, increased flexibility and scalability, improved focus on core business activities, and the ability to remain competitive in a global market.

What services can be outsourced? 

Any non-core business function can be outsourced, including customer service support, order processing and fulfillment, digital marketing, human resources, accounting, IT support, medical billing and transcription, and more.

What industries do you specialize in serving? 

We specialize in serving industries such as retail and e-commerce, healthcare, IT and FinTech, Legal, and Finance, among others.

How does the outsourcing process work? 

• Initiation Phase: We start with a discovery call to understand your needs and gather requirements. Then, we prepare a detailed proposal outlining the terms, services, and pricing.
• Transition Phase: Once the contract is signed, we plan the transition of processes and provide comprehensive training to our team.
• Execution Phase: We implement the outsourced processes and continuously monitor performance to ensure service levels are met.
• Quality Assurance Phase: Quality assurance measures are implemented to maintain service quality, with regular reporting and open communication channels.
• Closure Phase: Throughout the engagement, we focus on continuous improvement and innovation to enhance efficiency and value for your business.

What are the benefits of outsourcing? 

The benefits of outsourcing include cost savings, access to specialized skills and expertise, increased flexibility and scalability, improved focus on core business activities, and the ability to remain competitive in a global market.

How do you ensure the security of our data and information? 

We take data security and confidentiality seriously. Our outsourcing partners are required to adhere to strict security protocols to ensure the protection of sensitive information.

What types of businesses can benefit from outsourcing?

 Businesses of all sizes and industries can benefit from outsourcing. Whether you’re a startup looking to scale quickly, a small business seeking cost savings, or a large enterprise aiming to streamline operations, we can provide tailored solutions to meet your needs.

What are the cost savings associated with outsourcing? 

The cost savings associated with outsourcing can vary depending on factors such as the location of the outsourcing partner, the complexity of the services provided, and the scale of the outsourcing arrangement. However, outsourcing often allows businesses to access skilled labor at lower costs compared to hiring in-house staff.

What are your pricing models and payment terms? 

We offer flexible pricing models tailored to fit your budget and project requirements, with transparent payment terms outlined in our service agreements.

What is the benefit for outsourcing in the Philippines and Mexico? 

Philippines

• Cost savings: Lower salaries and operating costs compared to many other countries.
• Government incentives: Special Economic Zone Act offers tax benefits for foreign companies.
• Quality talent: Skilled workforce with a literacy rate of 97.5%.
• English proficiency: Third largest English-speaking country, minimizing language barriers.
• Data privacy and security: Strict regulations under the Data Privacy Act of 2012 ensure protection of confidential information.

Mexico

• Proximity to the US: Nearshoring to Mexico ensures seamless communication and collaboration due to its location and time zone similarity with the United States.
• Cost savings: Lower call center overhead expenses and agent rates in Mexico compared to the US result in significant cost savings.
• Skilled workforce: Mexico’s outsourcing industry provides access to a skilled workforce proficient in customer service, data entry, and IT support.
• Language fluency: Mexican professionals are bilingual in Spanish and English, facilitating effective communication with US companies and improving customer experiences.