Job Title: Customer Service Representative (Voice-Based)

Job Description:
Are you passionate about providing exceptional customer service over the phone? Do you thrive in a dynamic environment and enjoy helping clients resolve their challenges? We are hiring 10 Customer Service Representatives who are ready to start on August 22. If you enjoy speaking directly with customers, we want to hear from you!

Join us as a Customer Service Representative (Voice-Based) in the debt resolution industry, where you’ll be providing top-notch service to clients via voice communication.

Key Responsibilities:

• Handle inbound and outbound voice calls with clients to address inquiries, concerns, and account-related issues.
• Conduct welcome calls for new clients enrolled in our debt resolution programs.
• Provide regular updates to clients on their account status and progress through phone communication.
• Resolve client concerns, disputes, and requests via phone calls with professionalism and empathy.
• Collaborate with internal teams and departments to assist with client communication regarding negotiations and settlements.
• Monitor and document all call details for accurate reporting.
• Maintain up-to-date client accounts and contact information across internal and web databases.
• Identify any operational issues and report them to your immediate supervisor.
• Perform other duties as assigned to support team operations.

Requirements:

• College degree or equivalent customer service experience.
• Minimum of 2 years of experience in customer service, financial accounts, or related fields.
• MUST have excellent command of English, both written and spoken, with the ability to communicate effectively and clearly.
• Strong verbal communication skills with the ability to engage clients professionally over the phone.
• Excellent analytical, organizational, and problem-solving skills.
• Self-motivated, resilient, and goal-oriented.
• Comfortable working on-site and in a graveyard shift schedule.
• Familiarity with Salesforce CRM is a plus.
• Proficient in MS Office (Word, Excel), Gmail, and GChat.